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diff --git a/blog/2023-07-19-plex-transcoder-errors.org b/blog/2023-07-19-plex-transcoder-errors.org deleted file mode 100644 index 554e3fe..0000000 --- a/blog/2023-07-19-plex-transcoder-errors.org +++ /dev/null @@ -1,68 +0,0 @@ -#+title: How to Fix Plex Error: 'Conversion failed. The transcoder failed to start up.' -#+date: 2023-07-19 - -** Plex Transcoder Error -:PROPERTIES: -:CUSTOM_ID: plex-transcoder-error -:END: -Occasionally, you may see an error in your Plex client that references a -failure with the transcoder conversion process. The specific error -wording is: - -#+begin_src txt -Conversion failed. The transcoder failed to start up. -#+end_src - -** Debugging the Cause -:PROPERTIES: -:CUSTOM_ID: debugging-the-cause -:END: -In order to get a better look at what is causing the error, I'm going to -observe the Plex console while the error occurs. To do this, open the -Plex web client, go to =Settings= > =Manage= > =Console=. Now, try to -play the title again and watch to see which errors occur. - -In my case, you can see the errors below are related to a subtitle file -(=.srt=) causing the transcoder to crash. - -#+begin_src txt -Jul 19, 2023 16:49:34.945 [140184571120440] Error — Couldn't find the file to stream: /movies/Movie Title (2021)/Movie Title (2021).srt -Jul 19, 2023 16:49:34.947 [140184532732728] Error — [Req#7611/Transcode/42935159-67C1-4192-9336-DDC6F7BC9330] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file -Jul 19, 2023 16:49:35.225 [140184532732728] Warning — [Req#760d/Transcode] Got a request to stop a transcode session without a valid session GUID. -Jul 19, 2023 16:49:45.561 [140184532732728] Info — [Req#7648] AutoUpdate: no updates available -Jul 19, 2023 16:51:23.402 [140184510081848] Info — Library section 1 (Movies) will be updated because of a change in "/movies/Movie Title (2021)/Movie Title (2021).srt" -#+end_src - -** Solving the Error -:PROPERTIES: -:CUSTOM_ID: solving-the-error -:END: -In my case, I simply removed the subtitle file because it was not -critical to keep. You may also avoid this by turning off subtitles if -you don't want to delete the file. - -#+begin_src sh -rm -rf "/movies/Movie Title (2021)/Movie Title (2021).srt" -#+end_src - -Once the subtitle is removed from the directory or subtitles are turned -off, try to play the title again. At this point, it should play without -error. If not, reopen or refresh your Plex client and the Plex server: - -#+begin_src sh -sudo systemctl restart plexmediaserver.service -#+end_src - -** Related Discussion -:PROPERTIES: -:CUSTOM_ID: related-discussion -:END: -Looking at -[[https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2][a -related Plex forum post]], it seems that =.srt= subtitles are the core -issue here. However, Plex does not seem to have a resolution that fixes -these errors. - -Unfortunately, I would suggest converting subtitle formats, burning the -subtitles into the title, or simply removing subtitles when they cause -crashes. |