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authorChristian Cleberg <hello@cleberg.net>2023-12-02 23:27:35 -0600
committerChristian Cleberg <hello@cleberg.net>2023-12-02 23:27:35 -0600
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+++ b/blog/2023-07-19-plex-transcoder-errors.org
@@ -1,62 +1,68 @@
-+++
-date = 2023-07-19T17:00:00
-title = "How to Fix Plex Error: 'Conversion failed. The transcoder failed to start up.'"
-description = "Read to learn how to fix a common Plex error where the transcoder crashes due to SRT subtitle files."
-+++
-
-## Plex Transcoder Error
+#+title: How to Fix Plex Error: 'Conversion failed. The transcoder failed to start up.'
+#+date: 2023-07-19
+** Plex Transcoder Error
+:PROPERTIES:
+:CUSTOM_ID: plex-transcoder-error
+:END:
Occasionally, you may see an error in your Plex client that references a
-failure with the transcoder conversion process.
-The specific error wording is:
+failure with the transcoder conversion process. The specific error
+wording is:
-```txt
+#+begin_src txt
Conversion failed. The transcoder failed to start up.
-```
-
-## Debugging the Cause
+#+end_src
-In order to get a better look at what is causing the error, I'm going to observe
-the Plex console while the error occurs.
-To do this, open the Plex web client, go to `Settings` > `Manage` > `Console`.
-Now, try to play the title again and watch to see which errors occur.
+** Debugging the Cause
+:PROPERTIES:
+:CUSTOM_ID: debugging-the-cause
+:END:
+In order to get a better look at what is causing the error, I'm going to
+observe the Plex console while the error occurs. To do this, open the
+Plex web client, go to =Settings= > =Manage= > =Console=. Now, try to
+play the title again and watch to see which errors occur.
-In my case, you can see the errors below are related to a subtitle file (`.srt`)
-causing the transcoder to crash.
+In my case, you can see the errors below are related to a subtitle file
+(=.srt=) causing the transcoder to crash.
-```txt
+#+begin_src txt
Jul 19, 2023 16:49:34.945 [140184571120440] Error — Couldn't find the file to stream: /movies/Movie Title (2021)/Movie Title (2021).srt
Jul 19, 2023 16:49:34.947 [140184532732728] Error — [Req#7611/Transcode/42935159-67C1-4192-9336-DDC6F7BC9330] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file
Jul 19, 2023 16:49:35.225 [140184532732728] Warning — [Req#760d/Transcode] Got a request to stop a transcode session without a valid session GUID.
Jul 19, 2023 16:49:45.561 [140184532732728] Info — [Req#7648] AutoUpdate: no updates available
Jul 19, 2023 16:51:23.402 [140184510081848] Info — Library section 1 (Movies) will be updated because of a change in "/movies/Movie Title (2021)/Movie Title (2021).srt"
-```
+#+end_src
-## Solving the Error
+** Solving the Error
+:PROPERTIES:
+:CUSTOM_ID: solving-the-error
+:END:
+In my case, I simply removed the subtitle file because it was not
+critical to keep. You may also avoid this by turning off subtitles if
+you don't want to delete the file.
-In my case, I simply removed the subtitle file because it was not critical to
-keep.
-You may also avoid this by turning off subtitles if you don't want to delete the
-file.
-
-```sh
+#+begin_src sh
rm -rf "/movies/Movie Title (2021)/Movie Title (2021).srt"
-```
+#+end_src
-Once the subtitle is removed from the directory or subtitles are turned off,
-try to play the title again.
-At this point, it should play without error.
-If not, reopen or refresh your Plex client and the Plex server:
+Once the subtitle is removed from the directory or subtitles are turned
+off, try to play the title again. At this point, it should play without
+error. If not, reopen or refresh your Plex client and the Plex server:
-```sh
+#+begin_src sh
sudo systemctl restart plexmediaserver.service
-```
-
-## Related Discussion
+#+end_src
-Looking at [a related Plex forum post](https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2),
-it seems that `.srt` subtitles are the core issue here.
-However, Plex does not seem to have a resolution that fixes these errors.
+** Related Discussion
+:PROPERTIES:
+:CUSTOM_ID: related-discussion
+:END:
+Looking at
+[[https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2][a
+related Plex forum post]], it seems that =.srt= subtitles are the core
+issue here. However, Plex does not seem to have a resolution that fixes
+these errors.
Unfortunately, I would suggest converting subtitle formats, burning the
-subtitles into the title, or simply removing subtitles when they cause crashes.
+subtitles into the title, or simply removing subtitles when they cause
+crashes.