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-date = 2023-07-19
-title = "How to Avoid Plex Error: 'Conversion failed. The transcoder failed to start up.'"
-description = ""
-draft = false
-+++
-
-# Plex Transcoder Error
-
-Occasionally, you may see an error in your Plex client that references a failure
-with the transcoder conversion process. The specific error wording is:
-
-```txt
-Conversion failed. The transcoder failed to start up.
-```
-
-# Debugging the Cause
-
-In order to get a better look at what is causing the error, I'm going to observe
-the Plex console while the error occurs. To do this, open the Plex web client,
-go to `Settings` > `Manage` > `Console`. Now, try to play the title again and
-watch to see which errors occur.
-
-In my case, you can see the errors below are related to a subtitle file (`.srt`)
-causing the transcoder to crash.
-
-```txt
-Jul 19, 2023 16:49:34.945 [140184571120440] Error — Couldn't find the file to stream: /movies/Movie Title (2021)/Movie Title (2021).srt
-Jul 19, 2023 16:49:34.947 [140184532732728] Error — [Req#7611/Transcode/42935159-67C1-4192-9336-DDC6F7BC9330] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file
-Jul 19, 2023 16:49:35.225 [140184532732728] Warning — [Req#760d/Transcode] Got a request to stop a transcode session without a valid session GUID.
-Jul 19, 2023 16:49:45.561 [140184532732728] Info — [Req#7648] AutoUpdate: no updates available
-Jul 19, 2023 16:51:23.402 [140184510081848] Info — Library section 1 (Movies) will be updated because of a change in "/movies/Movie Title (2021)/Movie Title (2021).srt"
-```
-
-# Solving the Error
-
-In my case, I simply removed the subtitle file because it was not critical to
-keep. You may also avoid this by turning off subtitles if you don't want to
-delete the file.
-
-```sh
-rm -rf "/movies/Movie Title (2021)/Movie Title (2021).srt"
-```
-
-Once the subtitle is removed from the directory or subtitles are turned off, try
-to play the title again. At this point, it should play without error. If not,
-reopen or refresh your Plex client and the Plex server:
-
-```sh
-sudo systemctl restart plexmediaserver.service
-```
-
-# Related Discussion
-
-Looking at [a related Plex forum
-post](https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2),
-it seems that `.srt` subtitles are the core issue here. However, Plex does not
-seem to have a resolution that fixes these errors.
-
-Unfortunately, I would suggest converting subtitle formats, burning the
-subtitles into the title, or simply removing subtitles when they cause crashes.