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authorChristian Cleberg <hello@cleberg.net>2024-05-01 21:45:52 -0500
committerChristian Cleberg <hello@cleberg.net>2024-05-01 21:45:52 -0500
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@@ -10,21 +10,21 @@ draft = false
Occasionally, you may see an error in your Plex client that references a failure
with the transcoder conversion process. The specific error wording is:
-``` txt
+```txt
Conversion failed. The transcoder failed to start up.
```
# Debugging the Cause
-In order to get a better look at what is causing the error, I'm going to
-observe the Plex console while the error occurs. To do this, open the Plex web
-client, go to `Settings` > `Manage` > `Console`. Now, try to play the title
-again and watch to see which errors occur.
+In order to get a better look at what is causing the error, I'm going to observe
+the Plex console while the error occurs. To do this, open the Plex web client,
+go to `Settings` > `Manage` > `Console`. Now, try to play the title again and
+watch to see which errors occur.
In my case, you can see the errors below are related to a subtitle file (`.srt`)
causing the transcoder to crash.
-``` txt
+```txt
Jul 19, 2023 16:49:34.945 [140184571120440] Error — Couldn't find the file to stream: /movies/Movie Title (2021)/Movie Title (2021).srt
Jul 19, 2023 16:49:34.947 [140184532732728] Error — [Req#7611/Transcode/42935159-67C1-4192-9336-DDC6F7BC9330] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file
Jul 19, 2023 16:49:35.225 [140184532732728] Warning — [Req#760d/Transcode] Got a request to stop a transcode session without a valid session GUID.