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diff --git a/blog/2023-07-19-plex-transcoder-errors.org b/blog/2023-07-19-plex-transcoder-errors.org index 743204e..554e3fe 100644 --- a/blog/2023-07-19-plex-transcoder-errors.org +++ b/blog/2023-07-19-plex-transcoder-errors.org @@ -1,62 +1,68 @@ -+++ -date = 2023-07-19T17:00:00 -title = "How to Fix Plex Error: 'Conversion failed. The transcoder failed to start up.'" -description = "Read to learn how to fix a common Plex error where the transcoder crashes due to SRT subtitle files." -+++ - -## Plex Transcoder Error +#+title: How to Fix Plex Error: 'Conversion failed. The transcoder failed to start up.' +#+date: 2023-07-19 +** Plex Transcoder Error +:PROPERTIES: +:CUSTOM_ID: plex-transcoder-error +:END: Occasionally, you may see an error in your Plex client that references a -failure with the transcoder conversion process. -The specific error wording is: +failure with the transcoder conversion process. The specific error +wording is: -```txt +#+begin_src txt Conversion failed. The transcoder failed to start up. -``` - -## Debugging the Cause +#+end_src -In order to get a better look at what is causing the error, I'm going to observe -the Plex console while the error occurs. -To do this, open the Plex web client, go to `Settings` > `Manage` > `Console`. -Now, try to play the title again and watch to see which errors occur. +** Debugging the Cause +:PROPERTIES: +:CUSTOM_ID: debugging-the-cause +:END: +In order to get a better look at what is causing the error, I'm going to +observe the Plex console while the error occurs. To do this, open the +Plex web client, go to =Settings= > =Manage= > =Console=. Now, try to +play the title again and watch to see which errors occur. -In my case, you can see the errors below are related to a subtitle file (`.srt`) -causing the transcoder to crash. +In my case, you can see the errors below are related to a subtitle file +(=.srt=) causing the transcoder to crash. -```txt +#+begin_src txt Jul 19, 2023 16:49:34.945 [140184571120440] Error — Couldn't find the file to stream: /movies/Movie Title (2021)/Movie Title (2021).srt Jul 19, 2023 16:49:34.947 [140184532732728] Error — [Req#7611/Transcode/42935159-67C1-4192-9336-DDC6F7BC9330] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file Jul 19, 2023 16:49:35.225 [140184532732728] Warning — [Req#760d/Transcode] Got a request to stop a transcode session without a valid session GUID. Jul 19, 2023 16:49:45.561 [140184532732728] Info — [Req#7648] AutoUpdate: no updates available Jul 19, 2023 16:51:23.402 [140184510081848] Info — Library section 1 (Movies) will be updated because of a change in "/movies/Movie Title (2021)/Movie Title (2021).srt" -``` +#+end_src -## Solving the Error +** Solving the Error +:PROPERTIES: +:CUSTOM_ID: solving-the-error +:END: +In my case, I simply removed the subtitle file because it was not +critical to keep. You may also avoid this by turning off subtitles if +you don't want to delete the file. -In my case, I simply removed the subtitle file because it was not critical to -keep. -You may also avoid this by turning off subtitles if you don't want to delete the -file. - -```sh +#+begin_src sh rm -rf "/movies/Movie Title (2021)/Movie Title (2021).srt" -``` +#+end_src -Once the subtitle is removed from the directory or subtitles are turned off, -try to play the title again. -At this point, it should play without error. -If not, reopen or refresh your Plex client and the Plex server: +Once the subtitle is removed from the directory or subtitles are turned +off, try to play the title again. At this point, it should play without +error. If not, reopen or refresh your Plex client and the Plex server: -```sh +#+begin_src sh sudo systemctl restart plexmediaserver.service -``` - -## Related Discussion +#+end_src -Looking at [a related Plex forum post](https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2), -it seems that `.srt` subtitles are the core issue here. -However, Plex does not seem to have a resolution that fixes these errors. +** Related Discussion +:PROPERTIES: +:CUSTOM_ID: related-discussion +:END: +Looking at +[[https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2][a +related Plex forum post]], it seems that =.srt= subtitles are the core +issue here. However, Plex does not seem to have a resolution that fixes +these errors. Unfortunately, I would suggest converting subtitle formats, burning the -subtitles into the title, or simply removing subtitles when they cause crashes. +subtitles into the title, or simply removing subtitles when they cause +crashes. |