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diff --git a/content/blog/2023-07-19-plex-transcoder-errors.md b/content/blog/2023-07-19-plex-transcoder-errors.md deleted file mode 100644 index 280a41c..0000000 --- a/content/blog/2023-07-19-plex-transcoder-errors.md +++ /dev/null @@ -1,61 +0,0 @@ -+++ -date = 2023-07-19 -title = "How to Avoid Plex Error: 'Conversion failed. The transcoder failed to start up.'" -description = "" -draft = false -+++ - -# Plex Transcoder Error - -Occasionally, you may see an error in your Plex client that references a failure -with the transcoder conversion process. The specific error wording is: - -```txt -Conversion failed. The transcoder failed to start up. -``` - -# Debugging the Cause - -In order to get a better look at what is causing the error, I'm going to observe -the Plex console while the error occurs. To do this, open the Plex web client, -go to `Settings` > `Manage` > `Console`. Now, try to play the title again and -watch to see which errors occur. - -In my case, you can see the errors below are related to a subtitle file (`.srt`) -causing the transcoder to crash. - -```txt -Jul 19, 2023 16:49:34.945 [140184571120440] Error — Couldn't find the file to stream: /movies/Movie Title (2021)/Movie Title (2021).srt -Jul 19, 2023 16:49:34.947 [140184532732728] Error — [Req#7611/Transcode/42935159-67C1-4192-9336-DDC6F7BC9330] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file -Jul 19, 2023 16:49:35.225 [140184532732728] Warning — [Req#760d/Transcode] Got a request to stop a transcode session without a valid session GUID. -Jul 19, 2023 16:49:45.561 [140184532732728] Info — [Req#7648] AutoUpdate: no updates available -Jul 19, 2023 16:51:23.402 [140184510081848] Info — Library section 1 (Movies) will be updated because of a change in "/movies/Movie Title (2021)/Movie Title (2021).srt" -``` - -# Solving the Error - -In my case, I simply removed the subtitle file because it was not critical to -keep. You may also avoid this by turning off subtitles if you don't want to -delete the file. - -```sh -rm -rf "/movies/Movie Title (2021)/Movie Title (2021).srt" -``` - -Once the subtitle is removed from the directory or subtitles are turned off, try -to play the title again. At this point, it should play without error. If not, -reopen or refresh your Plex client and the Plex server: - -```sh -sudo systemctl restart plexmediaserver.service -``` - -# Related Discussion - -Looking at [a related Plex forum -post](https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2), -it seems that `.srt` subtitles are the core issue here. However, Plex does not -seem to have a resolution that fixes these errors. - -Unfortunately, I would suggest converting subtitle formats, burning the -subtitles into the title, or simply removing subtitles when they cause crashes. |