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Diffstat (limited to 'content/blog/2023-07-19-plex-transcoder-errors.md')
| -rw-r--r-- | content/blog/2023-07-19-plex-transcoder-errors.md | 38 |
1 files changed, 17 insertions, 21 deletions
diff --git a/content/blog/2023-07-19-plex-transcoder-errors.md b/content/blog/2023-07-19-plex-transcoder-errors.md index 5cd57d2..d007aef 100644 --- a/content/blog/2023-07-19-plex-transcoder-errors.md +++ b/content/blog/2023-07-19-plex-transcoder-errors.md @@ -7,9 +7,8 @@ draft = false # Plex Transcoder Error -Occasionally, you may see an error in your Plex client that references a -failure with the transcoder conversion process. The specific error -wording is: +Occasionally, you may see an error in your Plex client that references a failure +with the transcoder conversion process. The specific error wording is: ``` txt Conversion failed. The transcoder failed to start up. @@ -17,14 +16,13 @@ Conversion failed. The transcoder failed to start up. # Debugging the Cause -In order to get a better look at what is causing the error, I\'m going -to observe the Plex console while the error occurs. To do this, open the -Plex web client, go to `Settings` \> `Manage` \> -`Console`. Now, try to play the title again and watch to see -which errors occur. +In order to get a better look at what is causing the error, I'm going to +observe the Plex console while the error occurs. To do this, open the Plex web +client, go to `Settings` > `Manage` > `Console`. Now, try to play the title +again and watch to see which errors occur. -In my case, you can see the errors below are related to a subtitle file -(`.srt`) causing the transcoder to crash. +In my case, you can see the errors below are related to a subtitle file (`.srt`) +causing the transcoder to crash. ``` txt Jul 19, 2023 16:49:34.945 [140184571120440] Error — Couldn't find the file to stream: /movies/Movie Title (2021)/Movie Title (2021).srt @@ -36,17 +34,17 @@ Jul 19, 2023 16:51:23.402 [140184510081848] Info — Library section 1 (Movies) # Solving the Error -In my case, I simply removed the subtitle file because it was not -critical to keep. You may also avoid this by turning off subtitles if -you don\'t want to delete the file. +In my case, I simply removed the subtitle file because it was not critical to +keep. You may also avoid this by turning off subtitles if you don't want to +delete the file. ```sh rm -rf "/movies/Movie Title (2021)/Movie Title (2021).srt" ``` -Once the subtitle is removed from the directory or subtitles are turned -off, try to play the title again. At this point, it should play without -error. If not, reopen or refresh your Plex client and the Plex server: +Once the subtitle is removed from the directory or subtitles are turned off, try +to play the title again. At this point, it should play without error. If not, +reopen or refresh your Plex client and the Plex server: ```sh sudo systemctl restart plexmediaserver.service @@ -56,10 +54,8 @@ sudo systemctl restart plexmediaserver.service Looking at [a related Plex forum post](https://forums.plex.tv/t/subtitles-crashing-plex-transcoder-samsung-q80-tv-with-or-without-hardware-transcode/741441/2), -it seems that `.srt` subtitles are the core issue here. -However, Plex does not seem to have a resolution that fixes these -errors. +it seems that `.srt` subtitles are the core issue here. However, Plex does not +seem to have a resolution that fixes these errors. Unfortunately, I would suggest converting subtitle formats, burning the -subtitles into the title, or simply removing subtitles when they cause -crashes. +subtitles into the title, or simply removing subtitles when they cause crashes. |